“However, the cardholder is responsible for complying with the cardholder`s agreement, which may contain liability provisions if the cardholder may have contributed to the unauthorized use of the card by not protecting the account,” spokeswoman Carla Hindman said. “One of its main tasks is to maintain the confidentiality and retention of their credit card and electronic signature.” Scotiabank Visa`s Personal Credit Agreement Companion support brochure warns: “Don`t dial your date of birth, phone number, license plate, address or any other easy-to-guess combination.” “While we certainly have similars for each of our customers who are victims of theft or fraud, we are also committed to informing our customers of their security duties, as described in our Personal Credit Agreement Companion Booklet,” said Rick Roth, a scotiabank spokesman, in a statement to Global News. She called the police, but first called her credit card companies: MBNA MasterCard, Capital One MasterCard, American Express and Visa Scotiabank. The calls were made in an hour. But it was too late, because in that short range, the thief gave about $3,000. Approximately 1,600 $US were billed on their Scotiabank Visa card. “Choosing your date of birth as a PIN is a direct violation of the terms of your credit agreement. Therefore, we are not prepared to recommend that the bank reimburse you for your loss,” wrote Lise Fraser, Scotiabank Deputy Mediator. “My heart broke.
I thought I forgot about the restaurant,” Altomare said. Zero liability cannot be reinterpreted by individual banks, Visa Canada told Global News. The bank`s Cardholder Agreement, which is a more detailed document, goes further by warning consumers not to “use an electronic signature selected from your name, date of birth, phone number, bank account number, address or social security number.” “The manager of the restaurant looked at security footage and showed the real theft. (A woman) put her hand in my purse and took out my wallet,” Altomare told Global News. Visa, which does not issue cards directly, markets a zero liability policy. “If someone steals your Visa card number, you don`t pay anything for your fraudulent activities,” the directive states.